This Shipping & Returns document governs all purchases made from Dream Car Hk Motors Co. Limited through apparelbern.com. By placing an order, you agree to the terms outlined below.
Shipping Policy
Orders are processed and shipped according to standard carrier timelines. Dream Car Hk Motors Co. Limited does not guarantee specific delivery dates. Shipping times vary based on destination and carrier performance. Once an order is shipped, you will receive a tracking number via email. Shipping costs are calculated at checkout and are non-refundable. Dream Car Hk Motors Co. Limited ships to the address provided at checkout. We are not responsible for delays caused by carriers, customs, or incorrect addresses. If a package is returned to us due to an incorrect address, you are responsible for reshipping costs. We do not offer expedited shipping. Orders are processed within standard business hours. Shipping charges are non-refundable. We do not ship to freight forwarders. We reserve the right to cancel any order at our discretion.
Returns Policy
You have exactly 14 days from the date of receipt to request a return for any reason. This is a strict 14-day no-reason refund policy. The 14-day period begins on the date the carrier marks the package as delivered. To be eligible, items must be unused, in original packaging, and with all original tags attached. The buyer completely bears all return shipping costs. Dream Car Hk Motors Co. Limited does not provide prepaid return labels. Return shipping costs are non-refundable. The recipient must be Dream Car Hk Motors Co. Limited, the contact phone is +852 4690 4403, and the specific return address is ROOM 2508, FU MING HOUSE, WAH MING ESTATE, FANLING,NT., HONG KONG. You must ship the return within 14 days of receiving return authorization. Items received after the 14-day window are not eligible for refund. Any item returned without prior authorization is not accepted. We do not accept returns for items that show signs of wear, odor, or damage not caused by Dream Car Hk Motors Co. Limited.
Refund Policy
Once your return is received and inspected, Dream Car Hk Motors Co. Limited will process a refund. Refund arrival time is at least 14 days from the date we receive the returned item. This means you will not receive your refund sooner than 14 days after we confirm receipt. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. In those regions, your PayPal refund may take up to 30 days to appear. Refunds are issued to the original payment method. Dream Car Hk Motors Co. Limited does not issue store credit unless required by law. Shipping costs originally paid are not refunded. Return shipping costs paid by the buyer are not refunded. Refunds are issued in the same currency as the original purchase. We do not refund any customs duties or taxes. If your return is rejected, we will ship the item back to you at your expense.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim window matches the Terms of Service. To submit a claim, contact Dream Car Hk Motors Co. Limited at [email protected] or call +852 4690 4403. Provide your order number, a description of the damage or defect, and photographic evidence. Claims submitted after 7 days of receipt are not accepted. Failure to submit a claim within 7 days waives your right to a refund or replacement for damage or defect. If a claim is approved, Dream Car Hk Motors Co. Limited will provide instructions for return or replacement. The buyer may be required to bear return shipping costs unless the damage or defect is confirmed as a manufacturing error. Dream Car Hk Motors Co. Limited does not cover damage caused by misuse, improper care, or normal wear.
Return Process
Follow these steps to return an item:
1. Contact Dream Car Hk Motors Co. Limited at [email protected] within 14 days of receipt to request a return authorization. Provide your order number and the reason for return.
2. Dream Car Hk Motors Co. Limited will review your request and issue a return authorization number if eligible.
3. Pack the item securely in its original packaging with all tags attached. Include the return authorization number inside the package.
4. Ship the package to the following address: The recipient must be Dream Car Hk Motors Co. Limited, the contact phone is +852 4690 4403, and the specific return address is ROOM 2508, FU MING HOUSE, WAH MING ESTATE, FANLING,NT., HONG KONG.
5. You must pay all return shipping costs. Dream Car Hk Motors Co. Limited does not reimburse return shipping costs.
6. Use a trackable shipping method. Dream Car Hk Motors Co. Limited is not responsible for returns lost or damaged in transit. Do not send returns to the sender address on the package.
7. Once the return is received, Dream Car Hk Motors Co. Limited will inspect the item within a reasonable timeframe.
8. If the return is approved, Dream Car Hk Motors Co. Limited will process the refund. Refund arrival time is at least 14 days from the date of inspection.
Non-Returnable Conditions
Items are not eligible for return if they are used, washed, altered, damaged by the customer, or missing original tags. Items must be in original packaging. Items designated as final sale at the time of purchase are not eligible for return. Dream Car Hk Motors Co. Limited does not accept returns for items that show signs of wear, odor, or damage not caused by Dream Car Hk Motors Co. Limited. Any item returned without a return authorization number is not accepted. Any item returned after the 14-day return window is not accepted. Dream Car Hk Motors Co. Limited reserves the right to refuse any return that does not meet these conditions. Any refused return will be shipped back to you at your expense.
Contact Information
For questions about shipping or returns, contact Dream Car Hk Motors Co. Limited at [email protected] or call +852 4690 4403. You may also visit apparelbern.com. The company address is ROOM 2508, FU MING HOUSE, WAH MING ESTATE, FANLING,NT., HONG KONG. We respond to all inquiries within standard business hours. Do not send returns to this address without a return authorization number.
